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About the Role
PQMS is seeking a Customer Service Representative to support client intake, scheduling, communication, and follow-up. The successful candidate will serve as a professional first point of contact for prospective and existing clients and will help connect client needs with the appropriate PQMS consulting resource.
Key Responsibilities
Respond to prospective and existing client inquiries in a professional and timely manner.
Schedule consultations; discovery calls; site visits; and service appointments.
Collect basic client intake information and route requests to the appropriate PQMS professional.
Coordinate calendars and confirm; reschedule; or follow up on appointments as needed.
Maintain accurate client contact; scheduling; and communication records.
Provide clear information regarding PQMS services and next steps.
Protect confidential client and company information.
Qualifications
High school diploma or equivalent required.
Two years or more of customer service; administrative support; scheduling; or client coordination experience preferred.
Strong written and verbal communication skills.
Strong organization; follow-up; calendar management; and data entry skills.
Ability to communicate professionally with business and manufacturing clients by phone and email.
Ability to manage multiple priorities while maintaining accuracy and responsiveness.